Online Casino Etiquette

Interacting with Customer Support Agents

Customer Support Agents

Before attempting to contact a casino host, players must remember that a casino host's job is to help players and solve problems. For this reason, players have to be polite and courteous in their dealings with customer support agents.

Here are a few tips to keep in mind while contacting a customer support agent:

Interacting with Fellow Players

Casino Players

You will find yourself interacting with casino buddies while playing multi-player games, poker games, and tournaments featuring chat functionality. You can use the chat box to interact with all the players who are participating in these games.

The situation is similar to real life, where you meet a variety of people and may not approve of or agree with all of them. But this doesn't give you the right to be rude and abusive. Instead of responding to provocative comments or getting annoyed with purposeless ramblings, you can simply close the chat box or play some other game.

Interacting with Live Croupiers

Live Croupiers

If you are playing at a live casino, you must remember that it is exactly like playing at a brick-and-mortar casino. You are sitting in the cozy comforts of your home, but taking part in a game that is actually being played in a remote location. You are also interacting with real live croupiers and fellow players through a chat box. You should always be polite and courteous in your interaction with them.

If the chat box distracts or annoys you, you have the option of either ignoring it or closing it. If you use the chat box to behave rudely or aggressively towards the live croupiers, they have the right to eject you from the game.

The Right Way to Complain


If you feel that you have been treated unfairly at the online casino, you can always make a complaint. Online casino players are always getting into disputes with their online casinos, but most of them forget that there is a right way to complain.

You should always do the following before making a complaint:

Read the Terms and Conditions - Most disputes between online casinos and their customers are because of wrong interpretation of its terms and conditions. Some online casinos stand guilty of publishing confusing and contradictory terms regarding their bonus offers, and this always leads to disputes if players fail to read them and clarify them before claiming the bonuses.

Create Only One Account - Most licensed and regulated online casinos permit only one account per IP address. If you create multiple accounts with the intention of claiming the same bonus many times, the online casino has the right to freeze your account and confiscate your funds. In this case, your complaints will hold no water.

Submit Your Documents - Licensed casinos are required by the law to follow strict Know Your Customer (KYC) procedures. They request players to submit copies of documents such as government-issued photo IDs, latest utility bills, front/back of credit cards, and others before requesting payouts for the first time. If you have not received your winnings because you have failed to provide the required documents, you have no reason to complain.

Technical Issues - In case your game freezes, you may take a screenshot and present it to a customer support agent to get the required assistance. You can also view the game logs whenever you please. The best option, however, is to just log off and log in again and you can start playing at the exact point where you left off.

If you have a valid reason to complain, here is a brief guide for you:

Avoid Abusing Bonuses

Abusing Bonuses

Online casinos have clear terms and conditions to protect themselves against bonus abuse, but some players manage to abuse bonuses. Follow these steps to avoid bonus abuse

John Holmes Written by John Holmes